Our advanced, computerized control system often gives us first notification of a large power outage. We also get reports from public safety agencies and local police and fire departments.
NSTAR also depends on customers to report outages using our toll-free number - 800-592-2000. Smaller outages can sometimes go undetected by the automated parts of our system.
Our specialized computer system allows dispatchers to analyze and take care of many problems electronically, which can reduce the duration of an outage. If the problem cannot be corrected in the control room, a crew will be dispatched.
In the event of a major storm, NSTAR implements an emergency plan of operation which places the efforts of the entire company behind power restoration 24-hours a day. We will try to restore electric service to the maximum number of customers in the shortest possible time.
NSTAR is in constant communication with government representatives, town officials and the media throughout any outage; therefore you may be able to receive updated information through your battery-operated radio.
