Customer Service Week celebrations are marked by daily events and activities including special recognition of exemplary employees, theme days and the awarding of prizes. NSTAR has three-thousand employees in Massachusetts, all committed to making sure customers can depend on reliable service around-the-clock.

“Every day, NSTAR employees quietly go about the business of delivering great customer service,” said NSTAR Vice President of Customer Care Penni Conner. “The National Customer Service Week celebration is a great way for us to not-so-quietly let those employees know what a wonderful job they do.”

The hard work and dedication of NSTAR’s front-line workers have led to numerous customer service improvements in recent years. Among them are:

• 86 percent of all customer calls are now answered within 30 seconds.
• A new state-of-the-art phone system is in place, complete with speech and location recognition and the ability to automatically send important service information to customers.
• On average, customers now go nearly 16 months without any type of service interruption.
• When power does go out, it is restored in an average time of less than 80 minutes.
• 99 percent of all customer meters are read on time.

Throughout the week, NSTAR managers will recognize individual employees who have gone above and beyond in their service to customers. Following a kick-off breakfast, the week will also be marked by daily raffles that benefit local charities and daily themes.